If you made a purchase in the aliexpress.com online store and the deal expires soon, and there is no information on your package and you don’t know where it is, don’t worry, there is a high probability of getting your money back if you open a dispute on time.

Opening a dispute is not at all difficult, and in this article you can clearly and step by step see how to do it correctly.

How to open a dispute on Aliexpress?

Usually, a few days before the closing of the transaction, a notification letter from Aliexpress should be sent to your email address about the expiration of the time during which you can open a dispute if the goods have not arrived or extend it.

As soon as this period ends, the guarantees to return the money for the lost parcel will be practically zero. Therefore, you need to carefully monitor the movement of your parcel and the terms of Buyer Protection.

To open a dispute on Aliexpress, first go to https://ru.aliexpress.com and log in there (enter your username and password), then go to the "My Orders" section (hover over your profile name in the corner of the site on the right and in drop-down menu, click on the desired section)

Next, opposite the product for which the Buyer Protection period is expiring, there will be a link button “Open a dispute” that you need to click.

Then, there will be an automatic transition to the “Delivery” page, where you need to tick off the lost product and click the “Open dispute” button (opposite the product)

Now, on the page that opens, fill in the required fields (with a red asterisk) and at the end click the “Submit” button.

Note: in the field with information about your order (below), describe in a few words why you are opening a dispute (the product did not arrive, is not tracked, etc.) Write the reason for the return, preferably in English (you can use Google translator https://translate .google.com.ua)

After requesting a refund (opening a dispute) within 4 calendar days, the seller must contact you by email and offer a way out of this situation.

If you ignore or do not read the letter from the seller, nothing terrible will happen, all the same, the money will be returned to you without fail.

To view the correspondence with the seller regarding the created dispute, you need to go to the “My Orders” section and click on the “Dispute in progress” link next to the desired product.

Also, if you received the goods, but it turned out to be defective, faulty or does not match the description, in this case, you can also safely open a dispute. Only there is a nuance, upon receipt of the goods, you need to photograph it or film the unpacking of the parcel from China on video, and you need to do this at the post office.

Thus, at least you will have evidence that the goods have already arrived with a defect or marriage, and the seller will no longer be able to deny that he sent a serviceable product, well, he will be forced to return the money to you.

If the goods with Aliexpress are defective, then when creating a dispute, they can return either part of the money for the purchase, or its full cost, this is at the discretion of the store, they usually return the entire amount for the damaged goods, although it happens in different ways.

Tags: Aliexpress dispute delivery