This article explains the questions about what the customer needs to know about the compensation of AliExpress, namely:
The buyer has the right to request a refund at AliExpress at a different stage of execution of the order.
If you just made a purchase, but immediately changed your mind, then you have time to cancel the order. You just need to go to the page, find the desired order and activate the button - “Cancel the order”. At this stage, the buyer has the right to refuse to buy without the possibility of a seller’s refusal. If the buyer cancels the order immediately, AliExpress processes information about payment. The customer will need to wait a few days so that his money will come back.
If you have already confirmed the payment, but then changed your mind and want to return the money, then you need to do the following:
At this stage, the seller has the right not to accept the cancellation, so he must provide good reasons.
The only option to obtain compensation appears if the received goods do not correspond to the description or at the order does not reach the recipient. Let us dwell on these cases.
If the delivery of the parcel is executed longer than expected, it should be remembered that there is a period of order protection on AliExpress (60 days after sending). This is especially important, because if the indicated period is over, then the online platform will automatically mark the order as delivered, and the buyer will no longer be able to use his rights. If the estimated delivery time is approaching, and the order has not yet been received, the next algorithm must be performed:
If the product that you received does not correspond to the description on the site, you should open a dispute, and after a while, you can receive your money back. The reasons for the refusal may become:
Depending on the case, you can get a full or partial return.
Important! If the product cannot be returned for free, then the best option is to request a full return of money. If the buyer wants to exchange goods, then he is fully responsible for the costs of transportation, sometimes they can cost more than the product itself.
It is important to understand that the return of funds cannot be carried out instantly, it is processed within a few working days. After the return is issued to AliExpress, the money is returned to the buyer within 1-3 weeks, depending on the bank. The return period begins after the online platform processes the application, and you will see in the status of return 3 orange points. By clicking on the order, the buyer can familiarize himself with the information about the date of completion of each stage, and calculate how much time passed after the refund is issued if the application is under processing.
It must be borne in mind that on Christmas holidays and during sales the process of returning funds takes more time.
If the buyer doubts whether an application for a refund was processed, there is a way to find out at what stage your request is.
You need to open a list of orders and see its details, go to the “Payment” or “Finance” tab.
Super Deals on AliexpressIn these sections, you can see whether the return process was initiated or is already completed. If you use a mobile application, then you can perform the same actions: go to the details of the order and activate the “Return Information Information” button. You will open the same information as in the usual browser. If you are paid by a bank card, then a unique ARN code should appear in the section, which identifies operations from the buyer’s card. If you have not received a refund, you can contact the bank, provide the code and clarify the data on operations.
Super Deals on AliexpressWhat to do if you are waiting for a return, but money does not come? First of all, you should check the status of compensation and mark the “Payment” tab. If a small amount of time has passed, you should wait a few more days. If all the set deadlines have ended, and the money did not return to the buyer’s account, a simple decision is to check the Arn code, which we had already talked about earlier. With the help of a unique number, you can clarify in your bank: whether funds have been received in your personal account. Another piece of advice is to close carefully with the movement of funds on your card, sometimes the refund occurs on the day of the purchase, and it may remain simply unnoticed. Often this situation happens if you make a lot of orders on AliExpress.
If none of the above methods work, we advise you to contact the support service through chat or social networks. In the first stages, an EVA robot will help you, but if you do not get a full answer to questions, you can chat with the agent.
AliExpress offers to pay for purchases in euros and US dollars. The buyer can choose a convenient local currency, but the conversion is performed automatically so that the customer is easier to find out the value of the goods. When making a purchase, a legal entity from which you place an order will execute currency exchange. This transaction applies special banking fees. If the buyer receives reimbursement, then the bank does not compensate for the applied fees, so the total amount is reduced.
To make sure that the refund was made for the established amount, the customer should request transaction details in the bank.
You can get money in the same way of payment that you used to make a purchase. Since the most common payment options for AliExpress are a debit or credit card, the money will be sent with a positive symbol indicating that this is a return.
If you had to cancel or change the card with which the purchase was issued, then you should contact the bank. As a rule, funds are received on a new card or bank account. AliExpress independently cannot change the data in the account, which is indicated for return, as this would be a violation of safety rules.
You will receive reimbursement taking into account payment methods:
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