There are times when, when checking the location of the order through the AliExpress website or application, we find that it is displayed as already delivered, but in fact, nothing has been received.

Or another situation when we enter the tracking number of the carrier we have chosen and are surprised to see that the status of the order is “delivered”, despite the fact that the carrier did not bring us anything.

1. In the first case, when the carrier notes that the order has been delivered, but did not bring anything to us, this may happen for the following reasons:

Incorrect tracking number provided: that is, either the AliExpress seller provided an invalid or incorrect number.It could also be human error. The package has not yet been delivered, and the person delivering it erroneously indicated that it was delivered.The courier really delivered the parcel, but not personally to the customer, but to a member of his family who lives with the customer, but for some reason he did not give it away.At the end of the order protection period,AliExpress automatically confirms its delivery to the recipient.2. What needs to be done? It is necessary to act without losing self-control. First, you need to go to international tracking websites such as Parcelapp or Postal Ninja to track your order on them. There are times when the AliExpress website or its app does not work properly.

If you have tracked the package and made sure that it is marked as delivered, you need to contact the seller to clarify the reason for the incident. There are situations when the tracking number is incorrectly indicated and you will be prompted for the correct one. If the order status has not updated with a corrected tracking number, you will need to check that the 15-day protection period has not expired and be able to open a dispute.

In the event that the seller reports that the parcel was delivered to the specified address and there is no error in the tracking number, you must contact the carrier.

If the shipment is registered, then the carrier must inform, at your request, to whom it was delivered.

If this is an ordinary shipment that is simply left in the mailbox, then it’s not at all lucky, as someone could steal it.

You can open a dispute

If the seller does not respond or his explanations are unconvincing, you can open a dispute. How to do this can be found in the article about disputes in AliExpress.

If, when tracking by the number that you have, it turns out that the package was delivered to a different address, you need to take a picture and attach it as proof that the package was not delivered to you. The AliExpress site will consider it as valid without further clarification and, after confirming your correctness, will return the money.

3. If the order is indicated as confirmed, but you did not receive it, and this happened due to the fact that the protection time has expired and Aliexpress automatically marks "received", you do not need to enter into a dispute with the seller or take any other action.You need to start a dispute directly.

International sites for tracking orders, which are already mentioned:   Parcelapp, Postal Ninja very convenient for tracking the order from the very beginning of the occurrence to the end of the journey. They have proven to be very reliable. Their information is not affected by which courier company you use for delivery.

Tags: Aliexpress delivery dispute