On the Aliexpress trading platform, it is possible to write personal messages to both the seller and the buyer. And quite often sellers use this method in the form of communication with customers, for various kinds of offers, after the purchase of goods. In this article I want to describe “the top 5 offers from sellers to the buyer that you can't agree to!
Super Deals on AliexpressThe seller can offer if: your track number is not readable (not tracked), the goods are not delivered on time or you received a defective product or, even worse, in non-working condition. Experienced users in such situations open a dispute.
But not all users are experienced and most often there is a calculation that the buyer, from ignorance that the buyer's protection time is limited, and there is not enough time to wait forever for the next parcel with the working goods that the seller promised. If the buyer's protection time is over, then it will not be possible to open a dispute, and it will also be possible to return the money.
It is important to remember that all controversial issues need to be resolved through the opening of a dispute, on Aliexpress. And in this case, you can return the money through the Aliexpress system or receive a partial refund
2. “Send the item back, we will fix it”
Situation: After buying expensive equipment such as (phone, tablet) which most likely has no warranty, as well as an official service center in the buyer's country. After some time of using the equipment, it works normally, the buyer confirms receipt of the goods, and the transaction is automatically closed.
After some time, the purchase stops working correctly, or breaks down. The buyer writes a personal message to the seller that your product is broken anyway. In response, the seller agrees to repair the broken goods under warranty, but with one condition that the buyer must send the defective goods to China at his own expense. The buyer sends the equipment to the address given by the seller. But after the seller has received a non-working product, he no longer responds to messages. And most often, the buyer no longer receives either the goods back or the money.
Before buying any product that may break or fail, be sure to check with the seller, or a warranty is provided, and which service center in your country will be able to repair the product you bought. If the warranty is not provided, then all repair costs will be borne by the buyer.
Situation: The buyer, due to the fact that the parcel does not arrive, and the delivery time should have already arrived, or more than 25 days have passed according to the protection timer, and there is no parcel or it is not tracked, opens a dispute. But the seller sees that the buyer is a novice, and rejects the dispute while putting the amount of 0 in the refund amount.
Then he writes a message to the buyer: “Dear friend. The parcel is still on the way, it should be delivered in the next day or two, wait up to 10 more days, if it is not there in 10 days, I will refund the entire amount. If you agree to such conditions, accept my offer.” The buyer may not look too closely and just see the “Accept” button and after pressing it, the dispute is automatically closed and the seller receives his money. And it is no longer possible to reopen the dispute.
Tip: When accepting a dispute, only the parameters specified in it are taken into account, wordless correspondence, and this is (the amount of the refund and the terms of the refund). Therefore, you need to understand that by clicking the “Accept” button you agree with the parameters that are in dispute. The whole process happens automatically, so it's important to be careful.
If you have decided with the seller some intermediate option to solve your problem, you need to click the “Cancel dispute” button, if there is still time on the protection timer.
Situation: The buyer opened a dispute because there are a couple of days left before the end of the buyer's protection time, and the goods did not arrive. The seller begins to explain that there may be delays in delivery, and insists that the parcel will arrive soon, and you just need to wait, and asks you to cancel the dispute. It can also promise to extend the buyer's protection time if the buyer asks for it.
The seller at this moment understands and realizes that if the timer runs out and the buyer cancels the dispute, then the transaction will automatically close.
You need to understand that before canceling a dispute, you need to make sure that you still have enough time left to open the dispute again.
Situation: If the buyer received the goods, but was dissatisfied with the quality of the purchased goods. He decides to leave a bad review to the seller, after that the seller writes a personal message to the buyer. He writes that he is very sorry that it so happened that the buyer was dissatisfied and offers to send him the same product for free, or he can offer a big discount or a promo code for the next purchase.
Gullible buyers can follow the request and change a bad review to a good one, but not everyone knows that it is no longer possible to change a good review back to a bad one, the Aliexpress system simply will not allow this to be done. And after you change the review, someone has already given you something.
It is important to remember: A bad review can be changed to a good one, but it will not work to change a good one to a bad one.
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