We already wrote earlier that if you have difficulties communicating with the site, with its individual sellers, or problems with settings, then you can find the answer you need to the question by simply going to the FAQ page. Sometimes you can solve all problems by starting a chat with a platform agent.

Aliexpress chats are not much different from the chats of other client services and companies. Here you will also be offered to initially talk to the bot in order to resolve your question as quickly as possible. Because the bot is programmed to solve the most pressing issues that are most often encountered by buyers of the marketplace. This bot's name is Eva and she works at any time of the day or night, and on any day of the week, seven days a week.

If you still need to talk to a living person, then we have prepared instructions for you on how to do this as quickly as possible. Because periodically the bot comes to a standstill from customer questions, and then, of course, you need the help of a living person.

Instructions for opening a chat with a live employee of the platform.

Getting access to the chat:

• You can get to the chat quickly if you click on a special link from the site,
• Immediately after that, it will be necessary to explain your problem as briefly as possible. At the same time, it is necessary to use the shortest possible phrases, concisely. "The order has not arrived", or "The card has been rejected". If the question is messy or very verbose, then you will be asked much more and longer questions.
• You will be given an answer based on a selection of answers to frequently asked questions. As a rule, this is enough. But if you still have something left that is not clear, then you will have to try to reach a living person.
• To do this, you will again need to write to the bot "I want to talk to the agent". Perhaps you will be asked leading questions again, but most likely the inscription "Talk to the agent" will appear.
• After that, you will need to click on the button again and enter the inscription "Talk to the agent".
• After that, a live person will join your conversation.
• After the end of the conversation, you can immediately close the chat, but you can still linger and evaluate your conversation and the service.

What language should I talk in?

Until recently, the main and best option for a conversation with a bot and with a live person was the option of communicating in English, but now the marketplace has expanded the range of its language capabilities and provides the opportunity to choose the desired language. This is helped by a bot that, when communicating for the first time, immediately focuses on your country and switches to your native language.

But there may be a situation in which you have a friend who speaks English. You can connect it to the conversation and conduct further conversations in English since this is the most common language of communication in China.

How do I send documents via chat?

In the process of negotiations with a living person, you give him access to your orders. It may be necessary to show some documents, or photos, or refer to the order number to the chat camera. Before the start of communication, all this information should be at your fingertips so that you can immediately conduct a full conversation without delay.

What other options are there for communicating with the platform?

You need to resort to other ways of communicating with the marketplace if you could not get in touch in the chat for some reason, or neither a bot nor a living person could help you with your question.

We have already written about ways to communicate with the platform in other review articles, now we will consider the best and fastest additional communication options. There are several of them:

• The most common way is to communicate by email. To do this, you need to send a message from your email to the address AEbuyerservice@aliexpress.com ,
• Facebook Instagramming is also available for you to use social networks, as well as to start chatting on Instagram or Facebook. The platform is almost everywhere and it is easy to find.
• And finally-the least used method is a phone call. It is not used much for the reason that it can not be ordered from every country, and it is not necessary that by contacting the platform, you will be able to understand the interlocutor. After all, his language may not match yours.

What is the best way to communicate with the marketplace?

We understand that if you have a need for emergency communication with the platform, then you want to do it as quickly as possible. Contacting an agent may be a good option for you, but that's assuming you get to a good agent.

Therefore, we would advise you to start conversations with Aliexpress with a chat, and if these negotiations are not successful, then try to explain everything in several languages and send it by email. In this case, the letter no longer goes to the agent, but to the authorities. And its consideration will definitely be handled by a person with extensive experience and an expanded range of knowledge on the platform. Yes, and you will receive a detailed and written answer. Sometimes it makes things easier and much faster.

Fast doesn't mean good.

Our wish to you is to try to contact you initially in the chat. Even if the bot does not consider it necessary to immediately connect you with a living person, you need to demand it from him, and in the end, you will get normal contact.

Chat always turns out to be the fastest way to solve your problems and answer questions. Moreover, you are talking thereby correspondence and you will have time to think about the answers of the interlocutor.

If you are not satisfied with this solution to your problems, then you can always use other options in the sequence that we have offered you.

Tags: Aliexpress chat agent