In the realm of AliExpress deliveries, timely updates to the tracking number are typically the norm. However, in cases where there is a delay beyond the anticipated timeframe or the tracking information remains stagnant, apprehension sets in, and we start to worry about the fate of our package.
AliExpress has provided thorough guidance on their customer service page (accessible here) regarding how to tackle such situations. Nonetheless, we shall elucidate the most prevalent causes for the lack of progress or delivery of your order, and proffer some tips to remedy the issue.
If your AliExpress order fails to arrive, it's crucial to take prompt action to avoid losing your money. AliExpress provides an estimated delivery date upon purchase, so if that date has already passed and your order has not arrived, don't delay any further and follow these steps immediately.
Please note that delivery times may vary depending on the workload of the shipping company, which is typically the national postal service. During peak periods such as the Christmas season, there is a significant increase in workload, which can result in delays in delivery times.
When a seller sends your package, they provide a tracking number that enables you to track the whereabouts of your order. Although some shipping methods are not traceable, sellers usually prefer to use AliExpress Standard Shipping, which is a traceable shipping option.
To locate your tracking number, simply log in to your AliExpress account and navigate to the order list. Hovering your mouse over the tracking number will reveal the latest order status, but we advise clicking on it to get more detailed information or checking other sites such as parcelsapp.com.
Super Deals on AliexpressThe order status list shows the entire journey of your package from the seller's warehouse to your doorstep. If it has not yet been delivered, you can track its whereabouts to see where it has stopped. Below, we will discuss what causes delays and suggest what you can do about it.
Occasionally, your order might display as delivered, but you have not actually received it, and it has not been delivered to any nearby residents. If this situation arises, you can use a website such as track24.ru and input your tracking number to obtain information. This will disclose the location where your package was delivered, which can be utilized as proof while filing a dispute.
Reach out to the AliExpress vendor as they are the sole authorized party to lodge a complaint with the carrier. In case your AliExpress shipment has not been delivered, we suggest you get in touch with the seller too. They can either provide a satisfactory solution or investigate with the shipping company regarding the status of your order. Please keep in mind that during a dispute, we will initially try to resolve it with the vendor. If an agreement cannot be reached, AliExpress will intervene. Hence, if the seller comprehends the issue, they will likely approve your dispute proposal, leading to a quicker refund.
Super Deals on AliexpressIf the seller fails to respond or provide a resolution, it is advisable to start a dispute on AliExpress before the protection period expires. To proceed, click on the provided link and select "Initiate dispute" for the relevant order:
If the status of the order indicates delivery, include a screenshot as evidence confirming that the package was not received. A reliable option is to visit trackitonline.ru, enter the tracking number, and verify the delivery location.
Super Deals on AliexpressTracking numbers are useful in keeping track of the status of your AliExpress order. However, it is not uncommon for tracking numbers to suddenly stop updating. Usually, the tracking information shows different stages of the order's journey until it suddenly stops updating for an extended period. If you wait a few days, the package is likely to continue on its way. But if you are concerned about your order, here are some cases when you should start worrying.
If a tracking update displays "canceled", it's an atypical scenario that demands special attention. In most cases, this message indicates that the package has been held up in the country of origin, either at the sorting center or customs, and it's likely that the shipment won't reach its destination. Usually, the package is returned to the seller.
If this happens, the seller will need to either issue a refund for the order via a dispute or send a replacement with a new tracking number.
Various tracking numbers exist, but when purchasing a low-cost item, it's often sent via "AliExpress Saver Shipping" or "China Post Economy," which qualifies as standard shipping. Although these tracking numbers may display activity while the package remains in China, once it departs, movement ceases.
Nonetheless, the absence of traceable tracking doesn't preclude us from filing a claim. If the estimated delivery date has elapsed or the protection period is close to expiring, it's time to initiate a dispute.
It is not uncommon for sellers to provide tracking numbers that seem trackable but show no movement. It is important to note that it may take up to 10 business days for the tracking to function properly. After this time, it should show either an "accepted" or "pre-registered" status.
If the tracking is still not working and there are no updates after the tenth day, it may be cause for concern, especially if the seller is unresponsive or the store has closed. It's possible that the tracking number provided is fake.
If the tracking number is valid but has not progressed beyond a particular status, there are a few possible scenarios:
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