Sometimes buyers are faced with an incomprehensible situation whereby introducing an order number for tracking, the program writes that he is “infidels” or “does not exist” at all. Let's figure out why this happens.
Be sure that AliExpress is a reliable and proven website, very rarely do sellers give false tracks to track with intentions to deceive the buyer. As a rule, there are logical explanations for this. Next, we will consider the most common reasons.
Super Deals on AliexpressIf the order is inexpensive, then sending is performed in the usual way. The buyer can be informed about the movement of the parcel, only while it is located in China. Such types of order most often begin with the letter R and end with a combination of CN.
As soon as the cargo is registered in Russia, the package receives another number, since each company sets individual tracks for tracking.
Make sure you are entering the tracking number correctly. There are times when the user copies some extra characters, such as gaps at the beginning or at the end of the room.
Tracking the order with AliExpress begins with the receipt of an individual number. However, the fact that the seller indicated the tracking number of the parcel does not mean that it is already in the post office. The seller just ordered a track for sending, so there is no information in the postal system at this stage about the relevant departure.
You can find out the location of the order and trace departures only after 3-10 days.
Sometimes the correct tracking number appears in a few days, so you need to be patient. If the delivery of the parcel falls on Chinese holidays, then the delay in obtaining information for tracking can be 15-20 days.
The seller who does not have products can give a false number to win and replenish his reserves. The right way to determine if this is your case is to clarify the seller.
Another possible option for deception is that the seller intentionally gives a false number. This situation may arise with a new seller who wants to deceive the customer and mislead him. He gives the number of another buyer. A light way to determine this - is to see that your package is delivered to another city. If this happens, it is necessary to take a tracking screenshot and attach it to a dispute. Without this evidence, AliExpress may disagree with you.
Keep calm. For such cases, there is the protection of customers, and it really acts, so there is no need to worry. If the seller does not respond convincingly or does not get in touch at all, the customer can open a dispute or contact AliExpress support service through the chat. In the dispute, it is necessary to provide all available evidence. If the audit confirms that the number is false, then the money will be returned to the buyer within two weeks. If, after this time, the refund of money appeared in the AliExpress application or on the site, but you received nothing, you should contact the bank, since sometimes the money may linger.
An important conclusion: gain patience. This is normal when the tracking number appears with a delay, in 99.9% of cases the order will arrive at exactly without any problems.
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