If this is not the first time you make a purchase on AliExpress, you probably know that one of the final stages through which your order goes through is “arrival at the delivery office”. Just read the article to the end if you want to know more about what this means.
Super Deals on AliexpressYou can always check at what stage your package is by selecting this section.
If you see one of these two statuses:
1. "Delivery": arrival at the pickup point.
2. "On my way": arrival at the delivery point.
This implies that the courier company in your country has already received your order and that the postman will give it to you soon.
When you read about shipping to aliexpress, each country has a company that handles most of the parcels that reach your country by regular shipping (such as AliExpress Standard Shipping, Cainiao, SunYou, etc.). This is a local courier.
That is why, if you have opted out of express delivery by a private courier (UPS, EMS, DHL), your order will be placed at the post office closest to where you live.
If you prefer the services of a private quarry, the parcel is ready to be sent to one of the offices located in your country or to any other place where the parcel base is located.
No, it`s immpossible. You are not allowed to come and pick up your order at the time when the status “arrival at the delivery office” appeared. If you ignore this and try to pick up the order, they just will not give it to you.
When your order is at the delivery office, employees sort and distribute it there. This happens in special warehouses and only after that the postman takes it to take it to your home.
If you try to pick up the order yourself, the staff at the counter just will not be able to give you the order at this time.
Therefore, do not rush, better be patient and wait until the postman takes him home. Only if the delivery fails, you have the right to go to the office and demand that your order be returned to you.
If the postman brought your order, but you are absent, there are two scenarios. It all depends on whether this package is registered or not.
If you have chosen the registered mail delivery option, the courier will try again on the second day. If you are still absent this time, you will be notified that you can pick it up at the nearest post office. You should remember that no one will give you a package on a weekend, you need to wait for a working day.
If your order doesn't have a tracking number and the package itself is small enough to fit in a mailbox, you'll find it there. If not, you will also be notified where to pick up your order.
The private courier should call you during the first delivery attempt.
The courier can leave the package at one of the offices instead of delivering it to your home, if it is more convenient for you. You can easily pick it up the next day, instead of wasting your time waiting.
In a special notice, you will receive the address where you need to come. Additionally, you will receive an email or SMS informing you that the delivery failed. There will also be an address where you can pick up your order.
When delivered by private courier, you will receive a call. Also, you may receive an email or SMS, where the address of the payment collection office will be indicated.
If nothing has arrived, just call your support team: give your details and tracking number. The operator will tell you where to pick up your order. Go to AliExpress.
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