Even if you’re waited patiently for your package to arrive, you may receive one of these statuses in the tracking state:
All of them means that your order is on their way to the sender, since they’re returned and cannot be delivered to you properly.
Super Deals on AliexpressAbandoned at customs. This common inconvenience happens often. Your order was detained in customs, so no one claimed it and the post office had to return it to the seller.
Unfortunately, opening a dispute will not help you. The buyers are usually responsible for customs, so if you’re ignored a notice and the package was already sent back to the seller ― most possibly you won’t be able to get your money back. Having your parcel held to customs is not enough to ask for a refund.
Wrong address. If your shipment is noticed as undeliverable, it may occur due to the letter carrier’s impossibility of finding the address that you’ve entered in Aliexpress. In this case, the package is being sended back to the seller ― it happens only if a certain address does not exist, so you gotta check if you wrote your information without any mistakes.
If the carrier found your address but couldn’t bring your order since no one was home and there was no one to respond ― the order status will be updated as “delivery failed”.
After this happens, you should change your delivery address in Aliexpress settings.
Post office or carrier service’s mistake. You may not fit into any of the cases included in the article, so you need to know that sometimes carrier’s inconveniences happen. Since it wasn’t your fault, you should get a track number of your parcel and contact the local post office ― ask the workers if any of the details changed.
Ignored carrier notice. You may receive a notice from the carrier and ignore it ― even if you didn’t know about it. If you missed the SMS, the 7 to 14 pick-up term may expire.
Letter carrier may have tried to bring the parcel to your home, but you weren't there, so they're gonna try again in the next few days ― if the same circumstances happen again, they must leave a notice at your mailbox (or send a SMS) about the package so you can get it yourself in the nearest post office.
First of all, the sender should confirm that he received the return. You need to check the order’s status on Aliexpress ― right after getting a confirmation you need to contact them to find a solution. Here are some steps you should follow after getting your parcel sent back to China:
You still can get a partial refund of your payment. The shipping costs are usually not included, so you can’t have any of them back if you’ve already paid.
Your order can still be sent to you, but you will have to pay for shipment again. Seller gonna resend your order to the same address in case you’ve entered it right.
If the return was due to the wrong address, you need to contact the seller and fix the receiver's information in the settings so the same mistake won’t happen again.
Sometimes the sellers won’t help you, or even ignore your messages. Then you should open a dispute, so the Aliexpress themselves fix the situation and solve to send your money back or leave the order to the seller for re-sending.
You might have a full refund if Aliexpress finds out that you didn’t receive your order.
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