Most buyers, faced with various difficulties when shopping on the site, begin to frantically search for the phone of the AliExpress customer support service in the country. It is likely that you could see some phone numbers on various sites related to AliExpress in one way or another. But the difficulty is that you can't contact this site by phone number. The web version and the version of the AliExpress application are managed from China, and there is no such number in China where you can get any clarification or help. If you find any specific phone numbers for AliExpress physical stores, then you will need to study them carefully to make sure that these are really the numbers of a physical store and not scammers.
All large corporations working with clients try to automate their communication as much as possible and reduce everything to communication on the site. You don't call campaigns like Wish, Shane, Facebook, or Twitter and ask them how you should be in your situation.
Super Deals on AliexpressFirstly, you should understand that AliExpress managers are one thing, and the seller from whom you bought the product is another. AliExpress is only a platform that provides its facilities for many small, unrelated sellers. In most problematic cases, it is enough just to contact the seller.
For you, the seller is the most important person who is most interested in the success of the transaction: He needs you to receive his goods, confirm the order so that he can receive payment, and give him a good rating to raise his rating. Therefore, first of all, look for the seller and find out all your questions with him.
If you have not received an answer to your request to a specific seller, or you are not satisfied with it, then you can safely open a dispute.
You can do it from here (from this URL you can also report a seller that you think is breaking the rules).
Yes, there are such methods and there are as many as three options. Firstly, you can contact the platform via chat.
AliExpress has a very well-developed support chat that you can easily find. If you ask questions that the bot does not know the answer to, then in the process of correspondence it will lead you to a human operator.
And thirdly, there are social networks everywhere, in every major corporation. And AliExpressis no exception here. Instagram Facebook and Twitter accounts are always available for you to contact AliExpress's official Twitter, Facebook, Instagram accounts.
After you place an order on Aliexpress, the seller has 3-10 days to process the order. During this period of time, the seller must have time to pack and send your parcel.
The main problem of any buyer on Aliexpress is finding the right product. The bottom line is that this is a very large marketplace, which presents products from thousands of different sellers.
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