Most buyers, faced with various difficulties when shopping on the site, begin to frantically search for the phone of the AliExpress customer support service in the country. It is likely that you could see some phone numbers on various sites related to AliExpress in one way or another. But the difficulty is that you can't contact this site by phone number. The web version and the version of the AliExpress application are managed from China, and there is no such number in China where you can get any clarification or help. If you find any specific phone numbers for AliExpress physical stores, then you will need to study them carefully to make sure that these are really the numbers of a physical store and not scammers.
All large corporations working with clients try to automate their communication as much as possible and reduce everything to communication on the site. You don't call campaigns like Wish, Shane, Facebook, or Twitter and ask them how you should be in your situation.
Firstly, you should understand that AliExpress managers are one thing, and the seller from whom you bought the product is another. AliExpress is only a platform that provides its facilities for many small, unrelated sellers. In most problematic cases, it is enough just to contact the seller.
For you, the seller is the most important person who is most interested in the success of the transaction: He needs you to receive his goods, confirm the order so that he can receive payment, and give him a good rating to raise his rating. Therefore, first of all, look for the seller and find out all your questions with him.
If you have not received an answer to your request to a specific seller, or you are not satisfied with it, then you can safely open a dispute.
You can do it from here (from this URL you can also report a seller that you think is breaking the rules).
Yes, there are such methods and there are as many as three options. Firstly, you can contact the platform via chat.
AliExpress has a very well-developed support chat that you can easily find. If you ask questions that the bot does not know the answer to, then in the process of correspondence it will lead you to a human operator.
And thirdly, there are social networks everywhere, in every major corporation. And AliExpressis no exception here. Instagram Facebook and Twitter accounts are always available for you to contact AliExpress's official Twitter, Facebook, Instagram accounts.
If you're a frequent shopper on AliExpress, you've probably noticed a new type of discount coupon ("select coupons"). Introduced during one of the recent sales events, these coupons have proved to be a popular method ...
This guide explains what is meant by "refurbished" on AliExpress and provides information on user experiences, categories of products that offer refurbished items, and things to consider when purchasing them...
Accessories and jewelry play a crucial role in enhancing our overall style and appearance. As online shopping continues to gain popularity, AliExpress has become a preferred platform for obtaining fashionable accessor...