Navigating a Second Dispute on AliExpress

If you encounter difficulties with an AliExpress order, opening a dispute can serve as a constructive avenue to achieve resolution. However, there might be situations where filing a second dispute is required. The following guidance will help you understand how to adeptly open a second dispute on AliExpress.

Concluding the Initial Dispute

Prior to initiating a second dispute, you must first cancel the existing one. AliExpress enables you to cancel a dispute at any stage, even after a decision has been reached. However, if a decision has been finalized or the system has confirmed it due to non-response within the provided timeframe, cancellation is not possible.

Commencing the Second Dispute

Once the first dispute is canceled, you may proceed to file the second dispute. Log into your AliExpress account and access "My Orders." Locate the order for which you wish to open an additional dispute and select "Order Details." If the primary dispute is ongoing, click "In Dispute" followed by "Cancel Dispute." After canceling the initial dispute, an "Open Dispute" option will become visible in the order details. If this option is absent, it indicates that the buyer protection period has expired.

Deadline for Filing a Second Dispute

A second dispute can only be opened within the buyer protection period stipulated on the order page. Once this period concludes, no new disputes can be initiated, whether it is the first or second attempt.

Addressing a Separate Concern with the Same Order

Should a distinct issue arise with the same order, you may file a second dispute, as long as it is within the buyer protection period. However, once the initial dispute has been resolved, a second dispute for the same concern cannot be filed.

Resolving the Second Dispute

The resolution of a second dispute may differ from the first, as it is contingent upon the agent managing the case or any newly submitted evidence. If the second dispute is unsuccessful, the decision is final and cannot be appealed. However, you have the option to leave a review for the seller, informing other buyers about your experience.

Avoiding Fraudulent Activities

It is crucial to abstain from fraudulent activities, including opening false disputes, blackmailing sellers, or operating multiple accounts. Engaging in such practices can adversely affect your AliExpress account, despite the ability to open multiple disputes.

How to open a second dispute

Follow the steps below to open a second dispute:

From your computer

First, go to “Account” from the top right-hand side of your browser. In the drop-down menu, click on “My Orders”. You can also access your orders by clicking here.

Find the order you want to dispute and click on “Order details”.

If you still have the first dispute open, you will have to click on “Dispute in progress” and then click on “Cancel dispute”.

In case you have already canceled the dispute, follow the steps, and in the order details you will see the option “Open dispute”. If it doesn't appear, it means that the buyer protection time has expired.

From the app

Go to “My Account”, located at the bottom right of the app. Find your orders and click on “View all”.

Find the order you want to open a second dispute on. Click on it to see the order details.

If the first dispute is not yet canceled, go to “Dispute in progress” and click on “Cancel dispute”.

If the first dispute is already canceled, from the order details, click on “Open dispute”.

Seeking Assistance from AliExpress Support

Should you experience any challenges while opening a second dispute, do not hesitate to contact AliExpress support for help. Always provide thorough and detailed evidence to bolster your case, and maintain courteous communication with both the seller and AliExpress support.

In conclusion, opening a second dispute on AliExpress is achievable if you have canceled the initial dispute and remain within the buyer protection period. It is vital to adhere to AliExpress' policies and guidelines to avoid complications with your account. If any challenges arise, AliExpress support is readily available to assist you.

When navigating a second dispute on AliExpress, keep in mind these additional steps to ensure a smooth and successful resolution process

1. Maintain Clear Communication: Throughout the dispute process, it's essential to maintain open and transparent communication with the seller. This can help facilitate a resolution without the need for further disputes or escalations.
2. Review the Dispute Process and Guidelines: Familiarize yourself with AliExpress's dispute process and guidelines. Understanding the steps and requirements can help you navigate the second dispute more effectively and avoid potential pitfalls.
   
3. Keep Track of the Dispute Timeline: Be aware of the timeline for filing and resolving disputes. Respond promptly to any requests for additional information or evidence from AliExpress to keep the process moving forward.
   
4. Be Prepared to Compromise: While pursuing a second dispute, be open to compromise and consider reasonable solutions proposed by the seller or AliExpress. This can help expedite the resolution process and lead to a more satisfactory outcome for both parties.
   
5. Monitor the Dispute Status: Regularly check the status of your dispute on the AliExpress platform to stay informed about any updates or decisions. This can help you stay engaged in the process and respond to any changes in a timely manner.
   

Tags: Aliexpress dispute