When you are attentive and responsible, then you keep track of all your accounts and funds. This also applies to parcels, namely their fate. You will receive them or they disappeared without a trace, and you forgot to open a dispute and return your money.

You especially start to think when you see in the order status: “The package is still on the way, don’t worry, we will deliver it to you as soon as possible.” How to be and what to do now we will explain.

This phrase does not carry anything bad, but only confirms that the cargo is on the way.

But there was no such message before?

When placing orders, you have a choice of delivery methods. By selecting each of them, the time of arrival of the goods is automatically calculated. But this date is not final. Most often this happens and it is at the estimated time that the goods arrive, but it happens differently. When the product is not received on the expected date, AliExpress generates the message “package is still on the way ...”.

In principle, nothing happened, but for some reason the cargo is delivered slower than expected.

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There are many factors in the world that can affect the movement of cargo objects. It is more likely that this will happen with a regular order. After all, they are cheaper and often have a longer route. Such orders do not have a tracking number.

But there is a way out. If the information does not change for a long time, then by the number you can track the movement of goods on international sites, they are easy to find through a search engine in the browser. The only disappointment is that this method is not available for regular shipments.

Is there a protection period for your order?

AliExpress cares about its customers, so all orders have a 75-day protection period. And this means that you have a chance to receive your goods, perhaps with a slight delay.

Do not rush to open a dispute, because AliExpress will not be able to do this. Your parcel is still on the way and it hasn't gone anywhere. This can be done only when the protection period expires, and you still do not receive the desired product.

When can I open a dispute?

Of course, when you count on a product within a certain timeframe and do not receive it, it's a shame. Maybe you had big plans for him. But if there are a couple of days left until the end of the term, and there is no product, then act.

Still, try to contact the seller and clarify the nuances, perhaps he is informed why this situation occurred. If the issue is not resolved, then you need to open a dispute. As proof, you can attach a screenshot of your order tracking. Sometimes sellers may increase the protection time in order not to incur losses. Be vigilant, fix it and then get your way by opening a dispute.

But fortunately, there are fewer such cases on AliExpress. The company is working to improve its delivery capabilities and minimize inconvenience. And if something similar happened to you, do not despair and know that you have AliExpress support. Be a little patient and go to the dialogue, then everything will be decided even faster.

Tags: Aliexpress package