Recently, very often on Aliexpress, when opening a dispute about a partial refund, Aliexpress Arbitration began to make decisions on a full refund, subject to the return of the goods. Besides, there is no way to challenge this decision. I think you understand that sending back to China is quite expensive, and very often it is not profitable to send back goods that may cost less than sending the parcel itself. Perhaps in this way Aliexpress itself decided to hint that they do not want to return the money, because it is unprofitable to return this product back.

Aliexpress asks to return the goods to the seller

There is an option that you can wait until the time timer for the return of the goods ends, and then file a complaint about the result of the dispute. But this is not a good option, because the outcome may be as follows:

You may be blocked from your account on the site https://www.aliexpress.com/

After the time for returning the goods is over, you can try to log in to your account, but it may be blocked. Because most likely there is a rating of trust in the buyer on the site, and failure to fulfill certain obligations leads to a deterioration of this rating, after which the account may be blocked.

Another variant of the event may be the refusal of a refund.

In this case, you will not be blocked from your account after you file a complaint after the expiration of the return period. But in response from the Aliexpress Administration, you can receive a letter in which it will be described that your “Buyer's Risk Level and Buyer Credit Level” rating does not allow you to return the funds.

Buyer’s Risk Level and Buyer Credit Level

Based on reviews and information on the Internet, it can be assumed that there is an internal rating in the Aliexpress system for each buyer. The Buyer Credit Level and the Buyer's Risk Level. It is assumed that all actions on the site affect these 2 ratings.

Risk Level (Buyer's Risk Level) — this section of the rating includes everything related to sellers' complaints about you as a buyer, open disputes, unpaid orders that have not been canceled, or the conditions for disputes have not been met.

The credit of trust (Buyer Credit Level) is all your successful purchases, which are fully paid and confirmed, the number of positive reviews from sellers in your direction, as well as the amount of money that you brought to Aliexpress.

In conclusion, I want to say that you need to understand when to open a dispute, and when you can not open if the problem is not significant, because the more you open disputes in small things, and if you also lose in them, it will all negatively affect the rating of the buyer. This can lead to account blocking, it's another matter if you open a dispute over an expensive product, and if there really is some significant problem with it.

Tags: Aliexpress Risk