Purchasing an item on AliExpress can be a thrilling experience, but it can also be disappointing when the product you receive does not live up to your expectations. This can be due to various reasons, such as misrepresentation by the seller or overlooking important product details.
However, there's no need to panic. In this comprehensive guide, we will walk you through the process of returning an item on AliExpress, including helpful tips to make the return process smoother and more efficient.
This guide applies to all orders, irrespective of the availability of free returns, ensuring that you can confidently navigate the return process for any purchase.
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AliExpress has two types of orders: those with free returns and those without. To check if your order qualifies for a free return, you should verify if your purchase is labeled as "Free return".
Super Deals on AliexpressDuring the purchase, you can also determine if the product has free return. It's advisable to choose products with free returns where possible. If you're eligible for a free return, the process is smooth and straightforward, as we'll explain later. However, if your item isn't eligible for free return, the process is a bit complicated. Let's see what you can do in each scenario.
There are many products, especially the cheaper ones, that do not have free returns. However, that doesn't mean you have to give up if you receive something that doesn't match the description or is not as expected. Rather than opting for a return of the product, it is also possible to request a refund.
During the purchasing process, it's important to check if the product has a free return option available (which we strongly advise you to choose if possible). If the product does have a free return, the return process will be straightforward and simple, as we'll discuss further on. But, if the product doesn't have a free return, the process becomes more complex.
If you have to ship a product back to the seller, here are some tips to ensure a smooth and successful return:
By following these tips, you can help ensure a successful return and a refund for your purchase.
To return a product without free return, you must initiate a return request within 15 days and cover the shipping costs. As the choice of courier company is up to you, it's best to request quotes from several companies and select the most affordable one.
To protect against the loss of valuable items, it's advisable to consider adding insurance to your shipment.
For packages weighing less than 2 kg. This option is less expensive, costing half the price of a registered package.
If you were fortunate enough to purchase a product with a free return option, you can return it without any explanation and at no cost to you.
Select the product you wish to return. Choose the option "Return Goods" and specify the reason for the return.
Super Deals on Aliexpress
Super Deals on AliexpressOnce AliExpress accepts the dispute, you can click on "Get a Free Return tracking number" to obtain your label.
Super Deals on AliexpressDownload and print the label, securely pack your returned item, and take it to a designated return point within 15 days of receiving the shipping label.
Super Deals on AliexpressTo ensure that the return is processed promptly, it is important to complete the return within the given timeframe. The Free Return label will be rendered invalid if the shipment is not delivered within the designated delivery time.
Super Deals on AliexpressAliExpress will refund your payment within 15 days of receiving your returned item.
Check the status of your return in the order's tracking.
Once the status shows "Package returned to sender," you can expect to receive a refund in the next few days.
For those who are unaware, AliExpress now accepts PayPal payments again, and this payment method offers an additional layer of protection. With PayPal, you can directly claim a refund for your order or return, regardless of where the seller is based.
PayPal's buyer protection is reliable, and you only need to file a claim through your PayPal account to obtain a refund.
Unfortunately, it is not possible to exchange your item for a different one in the same return. Therefore, if you intend to use a coupon or discount code, we recommend using it on a product that you are confident you will not need to return.
If you want to reorder an item, you will need to wait for a refund or repurchase it immediately if you're in a hurry. Once AliExpress has accepted your return, you should not have any difficulties receiving your refund, but you will need to be patient.
If you have bought multiple items with free returns from a single seller, you can only return them all in one package. In this case, you must file a dispute for each item and generate a return label for only one dispute. You can manually enter the tracking number provided on the label for all the other disputes to ensure that you receive a refund for each item.
You can initiate the return process by sending the package back to the courier in the same manner it was delivered to you.
If you are having trouble generating a return label, it is possible that the feature is experiencing some technical difficulties. In this case, it is recommended to try again the next day, as the issue may resolve itself over time. Simply exit the website or app and try again at a later time.
If you no longer want an item that you have ordered, it is recommended that you contact the seller to explain the situation. In some cases, the seller may suggest that you refuse the package upon delivery so that it can be returned directly.
If you agree to this option beforehand with the seller, and the item was eligible for a free return, you can then proceed to open a dispute to request a refund.
There are certain products, such as batteries and recordable storage devices like USBs, external memories, and hard drives, that cannot be returned to China. If you try to return these items to China, they may be denied or confiscated by customs, which can lead to the loss of your money. It's important to take note of these restrictions to avoid any potential issues when returning items.
However, if you have purchased such products from a warehouse located in another country, returning them should not be an issue.
AliExpress previously promoted its "Easy Local Return" service, which is no longer in use as local warehouses are now very common, making returns easy even for products purchased from China.
Regardless of where the product was purchased from, the "free return" policy applies as long as the product is eligible, and the same steps can be followed to initiate the return process.
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