You may be frustrated because you placed an order on AliExpress, and you don't know what's wrong with it for too long. Do not worry! The fact is that one of the key mechanisms of this Internet market is a dispute on AliExpress, which allows you to solve several problems that arise in the process of making transactions. We'll say to you everything you need to learn.
Let's look at situations where you can launch a dispute for an order that you didn't get:
The first group of reasons for launching a virtual dispute on AliExpress is the non-receipt of goods or their late delivery. It should be noted that the second situation, unlike the first, is not always interpreted in favor of the buyer.
In any case, it is extremely important to have time to start the procedure before the end of the product protection period. If your protection has ended and the package has not yet arrived, you can ask the seller to prolong the protection period. The seller on AliExpress will accept your application. However, if he/she refuses, be sure to open a dispute.
One of the serious advantages of the AliExpress trading platform is a well-thought-out interface. It is intuitive and provides a simple procedure for opening a dispute.
The key to the final decision that will be made in the process of resolving the dispute is a competent justification of the buyer's position. Evidence of his/her correctness is provided in the format of a text message, as well as video or photo materials in the process of filling out the form that opens after performing the steps described above.
Accordingly, you should attach a screenshot of the correspondence where you ask the seller to extend the protection time. What is more, be sure to attach a screenshot of the order tracking to prove it didn't come to the city.
If the tracking number of the order is incorrect and you do not get any information about it, you need to make sure to contact the platform seller to solve the problem as soon as possible. Keep in mind that if you've already tried contacting him/her and you've been ignored, it's high time to open a dispute.
To provide proof, simply go to the international parcel tracking browser site (Postal Ninja, Parcelsapp, Track 17, etc.). After that, you need to attach a screenshot of the tracking that is not valid.
When the package has been returned to the seller for any reason. It's not your fault, you can open a dispute. To do this, also attach screenshots of the tracking package.
Don't waste time and go to the international parcel tracking website. This browser site will provide you with more detailed tracking of your order. Take screenshots and attach them to the dispute.
The important thing is that you will have to wait to see how the seller responds. As a rule, parcels are returned due to our mistake. So, the order may be abandoned at customs, the parcel was not picked up at the post office, the wrong address, and so on.
The AliExpress online market will allow you to open a dispute for this reason.
What matters here is that if the seller has promised you that they will take care of possible customs fees, you will need to attach a screenshot of the conversation with the seller or a description of the item in your dispute. Besides, if you buy anything in Europe, you pay VAT on AliExpress for all orders up to 150 euros. Therefore, you shouldn't have any problems with customs.
It very rarely happens when a parcel on AliExpress was detained as a fake. In this case, you can open a dispute and indicate that you did not know about it. However, this trading platform is very strict with cues, it usually always accepts this reason for the virtual dispute.
Now, AliExpress has introduced a system that automatically writes after the expiration of the delivery time of the goods that the parcel was allegedly delivered to you and offers to leave your feedback. In fact, this is just an inscription, until you confirmed the receipt of the parcel with your own hand and did not go to the post office for it, then there can be no talk of receiving it.
If the seller provided you with the wrong tracking number and the package shows as "delivered" in the tracking status on the marketplace, there are a few things you can do. To do this, go to the international tracking page and take a screenshot. The picture must show the city or country in which it was delivered.
What counts here is that there’s a distance between your city and the city where the parcel was delivered, just go to Google Maps, and mark both locations. If you suddenly find that it was actually received by someone else, you can open a dispute for this reason or about a fake track number to someone else's name/address.
Read on and find out how you can open a dispute on an unreceived order, both from the network and in the AliExpress app.
To open a dispute in this way, just go to all your orders. Stop at the item you want to open, and click View Details. Next, click "Open Dispute" to download the form that you must complete requesting a refund.
Super Deals on AliexpressSince you haven't received your order, please click "Refund Only". Write that you did not receive the goods and the amount you want to return. Click on the total amount of your order. Write everything you tried to do and only then open a dispute. You need to do this in the details of the request. Therefore, you need to talk to the seller before opening a dispute. Indicate that you were unable to negotiate with the seller.
Super Deals on Aliexpress
Super Deals on AliexpressIf you are not fluent in English, you can write in another language or use an automatic translator. Upload all the evidence you need to the site by clicking Browse for images or Add Video to upload a video. After that, check if everything is correct and click "Submit". Wait for AliExpress to resolve the dispute. Good luck!
Super Deals on AliexpressThe procedure for filing a dispute from the application is very little difference. You should go to "My Account" and click on "Orders: view all". Then everything is standard: select a product and click "Open dispute". After that, simply select "only return", the package was not received, the reason for the dispute, and indicate the money that needs to be returned.
Super Deals on Aliexpress
Super Deals on AliexpressThe main distinguishing feature is that in the mobile application you can choose the return method:
Please try to explain in more detail the reason why you are requesting a refund and upload evidence supporting your dispute. Click on the "Submit" button.
It is essential to talk to the AliExpress seller before launching a dispute. You also need to do this if you are sure that you will open a dispute anyway. This site always takes into account that you were trying to resolve the conflict peacefully. This is necessary to resolve the dispute in your favor.
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