Noticed a "customs cleared" status update on your AliExpress order and are unsure what it means. We're here to explain and provide an estimated timeline for your package's arrival.
Note: To view your order's most recent status, visit this section.
Super Deals on AliexpressEvery order entering your country must go through a customs clearance procedure. When the status of your order upon arrival displays as 'customs cleared,' it signifies that the package has successfully passed through customs and will soon be delivered to your doorstep. Although the term "customs" can be alarming, "customs cleared" is a harmless status update.
A common mistake that some shoppers make is under-declaring the value of their package to avoid customs fees. However, this is illegal and can result in penalties, fines, or even legal trouble. It's important to be honest about the value of your package to avoid any problems with customs.
Here's an overview of the steps your order will go through after completing customs clearance:
Following customs clearance, your country's postal service (for regular shipments like "Standard Shipping") takes responsibility for delivering the package to your home. For orders using "Premium Shipping," a private delivery company (e.g., UPS, DHL, FedEx) handles the delivery.
Packages are sorted and distributed by region at large distribution centers before being sent to smaller centers and, finally, the post office in your city/town.
The driver begins to deliver your order. The moment you've been waiting for - your order is en route to your home.
While we can't provide an exact delivery time, our experience suggests that once customs clearance is complete, packages typically take between 2-5 days to arrive.
Keep in mind that large AliExpress sales events, such as 11.11, Black Friday, and Cyber Monday, may cause delivery delays due to the high volume of packages courier companies handle. Additionally, Chinese New Year, which falls between January 21 and February 20 and essentially halts the country for a month, can cause shipment delays. If you're uncertain about purchasing during these periods, consult the seller directly. To avoid unexpected delays, plan your purchases well in advance of any desired delivery dates.
Another important thing to remember is that customs can sometimes take longer to clear, leading to delayed delivery times. If you're in a rush to receive your package, it may be worth paying for expedited shipping to avoid any potential delays.
The expected delivery date is a rough guideline, and your order may not necessarily arrive within that timeframe. When this date passes, AliExpress will update your order status with the message, "Parcel is still in transit, no worries we will deliver it to you as soon as possible."
If you attempt to open a dispute, AliExpress will deny your request, stating that your package is in transit and will be delivered shortly. You'll need to wait until your order's protection period is close to expiring or has already expired to open a dispute. You then have 15 days from the end of the protection period to open a dispute. To learn how to do this, consult our guide on filing disputes on this platform.
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