The AliExpress website allows buyers to track orders. If you have logged into your account and seen next to the product status "hand over to the airline" or "shipment accepted by the airline", do not worry. In this article, we will explain in detail what this means.
Super Deals on AliexpressThere are two ways to receive the goods: by sea or by air. If you choose the first option, the seller needs to bring the order to the airport. After this parcel will already be sent to your country.
At the moment when the goods are approaching the airport, they receive the status "hand over to the airline" or "shipment accepted by the airline." The parcel will be in this state until it arrives in your country and goes to the customs service.
You don't have to do anything. All orders receive a pending status, so you just have to wait. On average, the waiting process takes from 7 to 14 days. After this order gets a new status.
When the goods arrive at your country's airport, they will lower the customs clearance. Usually, there are no problems with it. This is especially true for low-cost parcels that quickly pass control and obtain an import permit.
If everything goes without problems, the customs officers forward the package to the transport company. Then the order goes to the courier. After that, the purchase status in your account will be chosen as "shipment in the context center." Then the goods will be delivered to you by the chosen method.
You can not look into your account every day. However, you should do it at least once a week. Then you will always know where the package is now. So, you should not worry about delivery or any shipment problems.
Products from AliExpress now arrive much faster than before. The average delivery time around the world is about 2-3 weeks (and sometimes even less). However, tracking should not be neglected. You only need to have one click, if you want to check the status of your order. So, better do it to feel calm and safe.
Important! The order protection period on AliExpress is 75 days. However, in some cases, the goods are marked as received, although no package has arrived to you. In such a situation, you should open a dispute with the seller. The AliExpress system gives 15 days for this after the automatic closing of the order. If you do not have time to open a dispute in the allotted time, nothing can be done later. Therefore, it is worth checking the status of the order on the site. In this case, you'll always have time to do something before it's too late.
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