Most likely you are aware that the dispute is such a mechanism of AliExpress, with which you can request a refund of the order payment if you are not satisfied with the order.
And if you changed your mind about returning the money and decided to stop everything-how to cancel the dispute?
This is not difficult at all, and here you will learn how to do it both from the website and from the AliExpress application.
At the beginning, go to the "Account", it's at the top and on the right, and click "My orders".
Super Deals on AliexpressWe are looking for an order in which you have already started a dispute, and click on the "Order details" option.
Super Deals on AliexpressYou can see the "Dispute in progress" section. Click on it and get all the components of the dispute. At the very bottom, click on "Cancel request" to instantly cancel the dispute.
Super Deals on AliexpressAll. The operation has been canceled.
This process proceeds in exactly the same way. In the application, go to the "Account" option-this is on the right and bottom, and click the "Orders" option.
Super Deals on AliexpressThen we look in the list of orders for the one where you have a dispute started. Now click on it and then click on "Dispute in progress".
Super Deals on AliexpressAfter that, in the lower part of the information about the dispute, click on "Cancel request" and confirm our actions.
Super Deals on AliexpressAll. You canceled everything.
If the dispute has not been completed yet, then it can be canceled at any moment. But if the issue has already been resolved, even if it is not in your favor, then you will not be able to influence the decision or start a new dispute on the same issue.
Then do not try to cancel or close an already open dispute. It is necessary to wait for the seller's response to your request. If he accepts it, you don't have to do anything else. In case of refusal on the part of the seller, AliExpresswill offers you to send additional evidence before the platform becomes an intermediary between the two of you.
If the seller asks you to cancel the dispute, promising to send your order again or return the money directly to your PayPal account, do not believe him. This is a big risk of being left with an unnecessary product on hand and without money. The released two weeks may be spent on correspondence, and you will lose the opportunity to resolve the issue in your favor. You can reopen the canceled dispute only if you cancel the dispute onAliExpressand 15 days have not passed sinceAliExpressconfirmed the delivery of your order or since the expiration of the protection period.
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