How do I stop demanding a refund for an order?

Most likely you are aware that the dispute is such a mechanism of AliExpress, with which you can request a refund of the order payment if you are not satisfied with the order.

And if you changed your mind about returning the money and decided to stop everything-how to cancel the dispute?

This is not difficult at all, and here you will learn how to do it both from the website and from the AliExpress application.

Canceling the refund.

Actions for the AliExpress website.

At the beginning, go to the "Account", it's at the top and on the right, and click "My orders". 

We are looking for an order in which you have already started a dispute, and click on the "Order details" option.

You can see the "Dispute in progress" section. Click on it and get all the components of the dispute. At the very bottom, click on "Cancel request" to instantly cancel the dispute. 

All. The operation has been canceled.

How to cancel from the AliExpress application.

This process proceeds in exactly the same way. In the application, go to the "Account" option-this is on the right and bottom, and click the "Orders" option. 

Then we look in the list of orders for the one where you have a dispute started. Now click on it and then click on "Dispute in progress".

After that, in the lower part of the information about the dispute, click on "Cancel request" and confirm our actions. 

All. You canceled everything.

Is it always possible to cancel a refund?

If the dispute has not been completed yet, then it can be canceled at any moment. But if the issue has already been resolved, even if it is not in your favor, then you will not be able to influence the decision or start a new dispute on the same issue. 

And if you have additional information to continue the dispute?

Then do not try to cancel or close an already open dispute. It is necessary to wait for the seller's response to your request. If he accepts it, you don't have to do anything else. In case of refusal on the part of the seller, AliExpresswill offers you to send additional evidence before the platform becomes an intermediary between the two of you.

Do not listen to sellers asking to cancel the dispute.

If the seller asks you to cancel the dispute, promising to send your order again or return the money directly to your PayPal account, do not believe him. This is a big risk of being left with an unnecessary product on hand and without money. The released two weeks may be spent on correspondence, and you will lose the opportunity to resolve the issue in your favor. You can reopen the canceled dispute only if you cancel the dispute onAliExpressand 15 days have not passed sinceAliExpressconfirmed the delivery of your order or since the expiration of the protection period.

Tags: Aliexpress demanding