Canceling an order on Aliexpress is not a difficult matter if you know how this process goes, and what are the moments. To do this, we will try to describe in as much detail as possible in this article.
Super Deals on AliexpressIf the order has not been sent yet, then you will have a “Cancel order“ or ”Cancel order" button. By clicking on this button, you indicate the reason for the cancellation of your order. After that, the seller will consider your request and he may agree or disagree.
It is advisable to write to the reason for the cancellation of the order that you need to cancel the order on Aliexpress on your own initiative because you made a mistake when ordering. If you write that you found it cheaper, or the seller processed your order for a long time, then this spoils the seller's rating, and the seller, in order not to reduce his rating, may reject your request.
Most of the sellers on Aliexpress do not have their own warehouses. When the seller receives an order confirmation from Aliexpress that the payment has been received, he makes an order at the factory or from his partners. Part of the time the goods go to the seller, after the seller receives the goods, he pays for it and will send it to you.
It all depends on when you want to cancel the order and it will depend on it or the seller may agree to your refusal or disagree. Because if he has already paid for your product, then he can no longer return it. If the product is popular and it can be sold quickly and not lose money, most likely the seller agrees to refuse the transaction, but if the product is not popular and it is very rarely bought, then if the seller refuses, he will suffer losses.
Also, if you make a refusal as a result of a long wait for the processing of your order on Aliexpress, then the order may already be completed by the seller, and ready for shipment. In order to pick it up from a large number of parcels being prepared for shipment, the seller will have to sort through a bunch of parcels, and he may not want to do this
The money is credited to your account, to the same payment system or bank card with which you made the payment. It takes up to 10 days for a refund to be made.
You cannot cancel a sent order. Because if the logistics company took the parcel from the seller, then he has most likely changed it to be sent to your country, and it can no longer be canceled.
There are situations on Aliexpress when the seller adds a tracking number to your order and marks it as sent, but the track is not tracked on the website of the logistics company to which it was supposed to be sent, or it is not tracked on alternative parcel tracking sites. We did a review, and you can read here about delivery services. And after the client writes to the seller, asking why it is not tracked, the seller deceives you and says that another 2 weeks must wait. And most likely the track does not exist. In this case, you can open a dispute on Aliexpress.
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