Order protection and buyer protection on Aliexpress is a great opportunity to return money for the product, if, for example, it did not come or come, but in a faulty condition and not the same as you ordered. In our article, you will find how to use the protection of the buyer or order (where to find it, where to click) and what exactly it is needed for.

Order protection on Aliexpress is a service that compensates for money in case of non—receipt of the goods or non-compliance with the description. The Aliexpress marketplace will activate this service for all customers without fail. After making a purchase, you have 40 days to confirm receipt of the goods (and you are satisfied with everything) If there are problems with the product, you can return the money in full before the expiration of 40 days from the date of sending the goods to you by the seller.

How does the "Buyer Protection" service work on the Aliexpress service?

• If you did not receive the order on time or the received product does not match the description on the website when buying, you can write to the seller and try to solve this problem.
• If you failed to reach an agreement with the seller, then you have the opportunity to open a dispute through a web form on the Aliexpress website.

Why do I need order protection on Aliexpress?

Buyer protection is necessary to ensure that your purchases are safe, every purchase that passes between the "Seller" and the "Buyer" is protected by this program automatically. The marketplace acts as an intermediary between the buyer and the seller. All the money from the purchase immediately remains on the account of the system itself, and only if the buyer has no comments on the product that he received, then the Seller receives money from the Aliexpress trading platform.

Where and how to view the order protection time?

After paying for the order, go to the "My orders" section.

The next step is to click on the "More Details" button (there is such a button above each product).

If the product has been shipped and you have not received it yet, a message will be sent indicating the date by which the dispute can be opened. By opening a dispute, you can refund money for a low-quality product or if you have not received the goods.

Tags: Aliexpress protection