Easy Cancellation on AliExpress

To quickly cancel, press here. For more details use this section. After reading this article, you will learn how AliExpress cancellations work, how long it takes. You will also learn what to do if the delivery has already started and the order needs to be cancelled.

Cancellation during order check for payment

This can be done automatically in the first minutes after payment. Just go to this section, find your product in the list of orders and click "Cancel Order". It usually takes a few days for a refund.

Cancellation after order confirmation

It can be done from here, but you will need seller confirmation. Do you need send a message to the seller. To do this, click the "Contact seller" button, you will need to explain the reason for the cancellation. The easiest option is to select the "other reasons" option - most likely, your request will not be rejected.

What about money?

If your cancellation is accepted, a refund is guaranteed. But it will take time to process the payment, so you will need to wait a few days.

Return statuscan always be viewed here. Just go to the order, click "View details" and open the "Payment" tab. There you will see how much is left to wait.

Upon completion, the three dots will turn orange, as in the picture, but depending on your bank, this may take some more time. Sometimes it can happen and up to three orange dots. If a lot of time has passed and the money has not arrived, take a look here: what to do if I did not receive my money for a refund from AliExpress.

Orders paid by coupon

AliExpress Coupon can be restored if all items paid for by it have been cancelled. This only works if the coupon has not expired. But coupons from the seller or discounts on the promotional code will not be returned back.

What if the cancellation was denied?

You need contact the seller as soon as possible. But if the shipment

has occurred, nothing can be done. Therefore, hurry up, because sellers usually ship goods quickly.

How do you know if the cancellation has been accepted?

Orders" section - upon successful cancellation, your order will be here. Do not forget that usually the whole procedure takes several days.

How to change an order

If you need a different color or size, or you entered the wrong address, you must send a message to the seller explaining the change. But, most likely, you will need to cancel the order and buy it again. Just click "Cancel Order" or go back to the top to read the cancellation instructions.

Cancellation by seller or platform ("shipment cancelled")

It happens that the ordercan be canceled without our request. For example, you might see a "canceled" message while sending. Read an article about the reasons why the order may be canceled by the seller or the platform. Very often this

happens for security reasons or because the order was not shipped at the time of delivery.

Usually appears message "shipment canceled". This happens if there is a problem with the delivery. For example, the Chinese courier did not pick up the order at the warehouse, the seller did not know that the goods were out of stock, or the order was returned back from Chinese customs.

The money will definitely return to you, because you are not to blame for these problems. Contact the seller and find out the reason. The order can be reshipped, but you need to check that you have received a tracking number for the parcel. Also, you can return the money, for this you will need open a dispute on AliExpress.

More questions and safe shopping

If this article did not help you, go to this section. But if you want more information, there is a section on this blog with teaching aids.

Here you will find tips on secure payment, tracking your purchase, shipping options and discounts. AT The complete guide to AliExpress has a summary of all the useful information. It will be useful for both beginners and experienced users.

Tags: Aliexpress instruction