Sometimes it happens that you see a message that your package has been held up by customs. If you do not know what to do, then in this case you have come to the right place. Now we find out what are the steps in solving this problem. Most of the parcels do not have to stay at the customs of AliExpress. But will you have to pay in such cases and how much?
Super Deals on AliexpressUnfortunately, you may not be able to find answers on the AliExpress website in the help section, so we will consider all your questions here. We will also tell you what to do in order to avoid paying customs duties.
The exact evidence that your parcel was at customs is the notification of the postman. By calling you, he will draw up documents for which he will ask you to pay customs duty. The second point is the order status by tracking number.
Do not rush to panic, the status of the order is not the final verdict. Perhaps this notice means that physically your parcel has reached customs or left it and you don’t need to pay any money yet.
Examples of harmless status include:
1. Successful export clearance.
2. Customs clearance.
3. Successful import clearance.
4. Customs control passed.
5. The process of customs clearance has been launched.
6. Released from customs: cleared.
But if you see one of these messages, then there is a high probability that the tax will still have to be paid. This:
1. The problem with customs.
2. Held by customs.
3. Goods held by customs.
4. Goods presented to customs.
5. Awaiting customs clearance.
This question is very ambiguous. This is because different countries have different taxation rules. Let's look at this situation by country.
In this country, any orders from other countries are taxed. Packages under £135 are subject to tax, which can be paid directly on the AliExpress website without paperwork.
If the order is worth more than £135, then you will have to pay not only duty, but VAT and additional import duties.
In the United States, orders up to $800 are not taxed. This amount is for one day. This means that you can again receive orders for free up to $800 the next day. If orders worth more than $ 800 came in one day, then it is not necessary to pick them all up on that day.
By receiving an alert with the content "Notification of Arrival", you will know that the package has been stopped at customs.
For European Union countries, there was an exemption from "low cost". Unfortunately as of July 2021 this has been cancelled. Now every country in the European Union is required to pay taxes.
The price of the item will be displayed in the personal shopping cart. VAT depends on the country where the parcel goes. Usually the tax is from 17% to 27%, if the price exceeds 150 euros.
Most parcels destined for Canada under $20 are exempt from tax. Sellers go to meet buyers and do not set the price higher. But if the parcel is stopped at customs, then most likely it will be checked and the cost will be determined. If a certain price is higher than $20, then you will pay a duty.
All purchases up to AUD $1,000 are subject to a 10% fee, which is displayed in the shopping cart. When buying goods, you pay for it immediately and do not pay extra upon arrival of the goods. AliExpress collects the Australian Goods and Services Tax (GST) and sends it to the Australian Government.
Thus, a customs fee of more than 10% is only payable if the value of the order is above 1000 Australian dollars.
Upon receipt of a request for payment of customs tax, your goods were delayed at customs and the customs tax was recalculated. If the seller compromised with you and indicated a lower amount on the list, we do not recommend voicing the real cost. This is because the recalculation may increase from the initial notice.
Ignoring the customs letter is not the best idea. After placing an order on AliExpress, the buyer is responsible for taxes. If you do not respond to the letter, you will most likely lose all the money.
In addition, inaction will lead to the fact that your data will be marked at customs and you will no longer be able to order goods in your name. We will not say that this is a disaster, you can order goods at the contacts of relatives or friends.
From the moment you place an order on AliExpress, the buyer becomes responsible for additional costs. This does not apply only to AliExpress. Any international sites work according to such rules. In addition, each country has its own rules and formalities for which the buyer is responsible.
It is better to clarify when you will be notified about what happened. Each country has its own nuances in this matter. The list of documents can be specified in the message. Usually, a screenshot from AliExpress with a tracking number and proof of payment for the goods is enough.
When detaining goods at customs, customers often turn to AliExpress, hoping to find the answer to their question here. More informative would be:
• apply to the local post office, where they will provide a list of all customs regulations in your country;
• tax, import fee, or customs paid by the courier company;
• the seller is not responsible for what happened;
• Goods marked "Delivery within the country" are definitely not cleared through customs, because they are shipped from warehouses located in your country.
The main conclusion, based on the feedback of our customers, if you have all the information regarding your country, then there is no reason to worry. Make purchases and enjoy them. As you can read, most countries set quite a reasonable limit on purchases, avoiding additional paperwork.
Buying goods on AliExpress you make a bargain. Often the goods in your country are many times more expensive. This is due to import taxes, and the price includes a margin for the seller's profit in your country. Even if you are subject to customs tax, the purchase is more profitable than the market value at the place.
It is necessary to always be aware of the matter and take care of the correct calculation of the customs tax, the nuances of the calculation, the correct payment of the fee and its size, the necessary documents. Claims are also excluded. As in any situation, there are mistakes and you must recognize them.
The main thing is that in order to pay customs duties, you must have an AliExpress invoice in your hands, which you can pull out from your personal account. We also advise you to contact the seller and notify him of what happened in order to increase your chances of picking up the paid goods.
We are always in touch with you and will make every effort so that we can resolve issues of this nature directly on the platform. But for now, we can wish you good luck and advise you to be more careful and study the aspects of orders in your country in order to avoid unpleasant situations. Do not remain indifferent and do not let the situation take its course. This will bring more problems to both you and the seller in the end. There are no unsolvable situations, you need to make a little effort. Happy shopping and successful transactions, with no customs tax! We are glad if our advice will help you in the future.
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