We immediately give you a link to the section where you can quickly read everything about guarantees when making purchases and other stages of the transaction on the platform with detailed explanations.

This article was written at the dawn of the appearance of the marketplace on the market, many years have passed since then, the platform has taken into account all possible types of fraud, but just in case we decided to re-analyze the ways of possible fraud these days.

We maintain this blog, in which we report on new products, ways to purchase them, help to buy, talk about the work of the platform, and ways to resolve emerging difficulties. In this article, we specifically analyze modern methods of fraud.

Deception of the buyer by the seller.

Of course, we all know the process of making a purchase. And it seems to us that it is no longer possible to cheat here in principle. Of course, your payment documents, cards, etc. do not fall into the hands of the seller, transactions are fully protected by the platform's security system, an example of such a system is Verisign SSL, which encrypts all AliExpress transactions.

Therefore, no one can deceive you at the stages of registration and payment. Everything is protected and transparent here.

Where is the possibility of deceiving customers?

It lies in the shipment and dispatch of goods and in violation of the claims procedure. It is impossible to ignore the defense time for making claims. Let's look at the main pitfalls in which a fraudster may try to cheat you.

You received the wrong product.

Indeed, there are sellers who, by mistake or quite deliberately, in the hope of a lazy buyer, do not send the goods stated in the order, but a similar one. It is quite possible to solve this problem quickly if you open a dispute and attach a photo of the received product to it, which clearly shows that you were not sent the product you ordered, but something left. At the same time, it is necessary to start correspondence with the seller, and not immediately with a complaint about the platform. And time does not matter here-the main thing is to understand the truth and fight for it. The more evidence you collect in this case of the seller's guilt, the better it will be for you.

The seller slipped you a false tracking number.

And this happens periodically. There are negligent sellers who write false information about the order. It happens rarely, but it still happens. At the same time, you may not receive anything at all, or your parcel will go to someone else's address. By clicking on the link in the article, you will learn how to track your orders on the platform from the website or from the application.

In this case, you will have to reopen the dispute by collecting at least some evidence that the parcel went to another address. To do this, the best way to prove it would be a letter from the transport company about the real place of delivery of your cargo, but the law on data protection intervenes here and you can not always count on the response of the transport company. In this case, just take a screenshot of the delivery location page and attach it to the dispute.

Options for circumventing fraud on the platform.

Scammers have been and will always be, as long as this world exists. Of course, the platform actively fights against them, but you can also follow certain rules for concluding transactions and help yourself avoid communicating with a fraudster.

Seller's rating.

Each seller on the platform develops a rating over time. Positive or negative. If you choose products from trusted sellers with a good long-term reputation, then you will already avoid problems. In addition, high-quality sellers have photos of goods from different sides and angles, they are clear and understandable, and the description is as detailed as possible. By clicking on the link, you can go to the guide for finding reliable sellers and get acquainted with the rules of behavior on the platform in addition.

The cost of the product.

Take a closer look at the cost of the product that you are going to purchase. If the product is too cheap, it will look suspicious. However, now there are practically no such sellers left, so you don't have to worry too much.

Product description.

Please read carefully the description of the product you are going to purchase. Sometimes an inattentive buyer starts a dispute, believing that he was deceived by the seller, but in fact, it turns out that the buyer simply did not carefully read the description of the goods, and is himself to blame for having purchased the wrong thing he expected.

View the ratings of sellers and things. Also, if you have any additional questions, contact the seller before sending you the parcel, and specify some characteristics or data. Your questions and the seller's answers will help the next buyers get a more accurate idea of the seller and his goods.

What to do in case of fraud on the part of the seller?

If you have carefully read everything that is written at the top, then it is almost impossible to deceive you. But at the same time, we must remember that it is necessary to constantly monitor the status of your order, its delivery time, protection time, and order status, write to the seller on time, and open a dispute on time.

Understand that if the order status says closed, and you don't see it, or miss it, then after the expiration of the protection period, during which you can still open a dispute, the marketplace will simply close your order completely and decide that you no longer claim anything and are satisfied with everything. Usually, the platform always sends an email with a message about the expiration of the protection period, but you may forget to read it, or the email is accidentally forwarded to the spam folder. Then you will miss the protection period and nothing can be changed.

In conclusion of our article, we remind you once again that scammers are eternal, as the world is eternal. The ways of their activities are constantly being improved. Therefore, if you are faced with the method not described above-collect evidence, open a dispute, and bring the fraudster to "clean water". The platform is always on your side in any dispute.

Additionally, you can read about the resolution and institution of disputes in our other articles. You can also find our articles that tell you about the features of making purchases on the platform, how to configure data, options for tracking and paying for an order, and there is a basic guide to making purchases on the marketplace

Tags: Aliexpress fraud