All payments that occur on Aliexpress are checked by the security service, payment processing can take place within 24 hours. Since the purchase of goods and payments on the Internet is a popular form of money laundering, for example, when a person has card details with all the data, but he does not own this card, but makes a purchase, roughly speaking, at someone else's expense.
Super Deals on AliexpressTo do this, there is a check of all payments on Aliexpress, they check for some factors, or you are not a fraudster, and whether you pay with your card or not with your own. If suddenly it seems to the security service that the operation is suspicious, the payment will be canceled. And the money will be returned back to the card within a few days. Therefore, it is best to pay for online purchases with your card.
If your payment was rejected and it was taken as suspicious, then you do not need to do anything to return your money, they will return within 2 weeks to the card with which you paid
If your payment was rejected, but you made the payment with your card. Then you can write to the technical support of the site. And to say that you have a problem with a rejected payment, you can confirm that you are the owner of the card, and you have it physically with you, and you can confirm this.
To confirm, you may be asked to take a photo of your card and your passport for whom the card is issued. After these details are confirmed, you will be able to make payments with this card in the future.
If it happened that you saw that someone paid for the purchase with your card, you urgently need to block your card through the mobile application (if you have it installed), or you can call the bank and ask to block your card.
If the payment was made by your card, but not by you, you can write to tech support and ask them to cancel the payment on your behalf. Perhaps you will have time to get your money back.
Seller on https://www.aliexpress.com / does not have access to payment information and card data of Aliexpress customers. Therefore, it is not like he cannot steal card data, or withdraw money from your card, or make a purchase.
But there is one method that dishonest sellers sometimes use, if the seller did not send the goods, or sent the wrong goods, then you can ask him for a refund, and then not decent sellers can ask you for card details allegedly for a refund.
You should understand that all refunds occur exclusively through the opening of a dispute.
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There is no Aliexpress number, but if you have a question about Aliexpress or have unexpected problems, you can write to Aliexpress support (online chat) here you will always be welcome.
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